Overview

We will offer a refund for any product if you are not completely satisfied with your purchase.  Simply send us an email at info.lloydsoap.com and send your item to: 3177 Latta Rd., Box 140, Rochester, NY 14612.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.lloydsoap.com and send your item to: 3177 Latta Rd., Box 140, Rochester, NY 14612.

Shipping returns

To return your product, you should mail your product to: Lloyd Men’s Care, llc 3177 Latta Rd., Box 140, Rochester, NY 14612.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@lloydsoap.com for questions related to refunds and returns.